Terms of use

1. Platform operator and scope

Wedding Riwaaz is operated by Pupchu Tech Private Limited, a company registered in Delhi, India. References to “Wedding Riwaaz”, “we”, “us” or “our” mean Pupchu Tech Private Limited.

We provide a technology platform for discovering, comparing and contacting participating destination-wedding properties, preparing indicative cost estimates, submitting wedding requirements and managing introductions. Unless we expressly agree otherwise in a separate written contract, we are not a hotel, venue owner, travel agent, wedding planner, booking agent, insurer, escrow provider or party to the contract between a customer and a property.

2. Acceptance, eligibility and authority

By accessing or using the platform, creating an account, verifying a mobile number, submitting a wedding requirement or contacting a property, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the platform.

You must be at least 18 years old and legally capable of entering into a binding contract. If you act for a family, business or other person, you confirm that you are authorised to provide the information and give the relevant instructions and consents.

3. Accounts, OTP verification and security

You must provide accurate information and keep it current. OTP verification confirms control of a mobile number at that time; it does not verify identity documents, creditworthiness, intent to book or the accuracy of wedding details.

A verified session may remain active on a trusted device for the configured period. We may require verification again after expiry, a number change, suspicious activity or another security trigger. You are responsible for protecting your device and account and for promptly reporting unauthorised use.

4. Property listings, verification and availability

Published properties are claimed, approved participating partners. Profile information is supplied or confirmed by the property and may change. We may review documents, structured data and media, but verification is limited to the checks described on the platform and is not a warranty, endorsement, legal audit or guarantee of performance.

Availability blocks help matching but are not live inventory or a reservation. Only a written confirmation or contract issued by the property can confirm dates, rooms, event spaces, rates, inclusions, taxes, permits and operating rules.

• “Data verified” means selected listing information passed the platform’s applicable review process.
• Subscription status does not determine verification status.
• Sponsored placement is labelled and cannot convert a hard mismatch into an exact match.

5. Search, matching, ranking and near matches

Search and matching use the requirements supplied by you and the latest structured property data available to us. Results may be affected by relevance, fit, data completeness, availability indicators, response signals and labelled sponsorship where permitted. Automated matching may be incomplete or incorrect.

Exact matches are properties that satisfy the configured hard requirements at the time of the search. Near matches may fail one or more hard requirements and are labelled accordingly. You may still choose to contact a near match, but that contact does not make it an exact match or a qualified opportunity.

6. Prices, menus, calculators and estimates

Displayed room rates, per-plate prices and packages are starting or indicative amounts unless expressly stated otherwise. Menus may be samples supplied by properties. Cost calculators and expected ranges are planning tools based on assumptions and are not quotations, promises or financial advice.

Final pricing may vary because of dates, guest count, room allocation, menu, production, taxes, service charges, permits, vendor policies, currency movement and other factors. The property’s final written proposal and contract control the transaction.

7. Property contact, consent and lead records

Before your details are shared with a selected property, the platform requests property-specific consent. A separate lead record may be created for each property and wedding requirement. Repeated reveals, calls, copied numbers or WhatsApp clicks may be recorded as activity under the existing lead rather than creating duplicate leads.

Number reveals, call clicks, copied-number clicks, WhatsApp clicks and callback requests record intent only. They do not prove that a call connected, a property responded, an opportunity qualified, a proposal was issued or a booking occurred.

8. Full wedding briefs

Before submitting a verified brief, you will be shown the exact matching properties proposed to receive it and asked for explicit consent covering that displayed list. A separate distribution record is created for each recipient property. A property that fails a hard requirement does not receive the full brief through exact-match distribution, although you may separately consent to contact it.

9. Property transactions and customer due diligence

You contract directly with the property or other service provider. We are not responsible for negotiations, deposits, refunds, cancellations, quality, safety, licences, food service, alcohol permissions, music restrictions, accessibility, travel, force majeure or performance under that contract.

Before paying or signing, independently verify the contracting entity, bank account, taxes, licences, insurance, dates, capacity, room inventory, cancellation terms and all material promises. Seek professional advice for significant commitments. Never send payment solely because information appears on the platform.

10. Reviews, messages and user content

You remain responsible for content you submit. You must have the necessary rights and permissions and must not submit unlawful, misleading, defamatory, infringing, discriminatory, threatening, private or manipulated content. Reviews must reflect a genuine experience and comply with the Review and Content Policy.

You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, moderate and display submitted content only as reasonably required to operate, secure and promote the platform, subject to the Privacy Policy and any specific media consent. We may remove or restrict content that violates law, rights, these Terms or platform integrity standards.

11. Acceptable use and intellectual property

The platform, software, brand, design, taxonomies, original copy and compilations are owned by us or our licensors. We grant a limited, revocable, non-transferable right to use the platform for its intended purpose.

• Do not scrape, harvest contact data, reverse engineer, disrupt security or use automated access without written permission.
• Do not impersonate another person, submit spam, manipulate reviews or rankings, evade safeguards or misuse customer or property data.
• Do not reproduce platform content to build or train a competing directory, model or commercial database without written permission.

12. Third-party services and communications

The platform may rely on hosting, analytics, OTP, email, WhatsApp, payment, maps and other providers. Their services may have separate terms and may become unavailable. Links and communications involving third parties do not constitute our endorsement or assumption of responsibility for their acts.

13. Suspension and termination

We may restrict or terminate access, with or without prior notice where reasonably necessary, for fraud, abuse, security risk, unlawful activity, non-payment, breach of these Terms, protection of users or compliance with law. Provisions that by their nature should survive termination will continue, including intellectual property, disclaimers, liability allocation, indemnity and dispute provisions.

14. Disclaimers

To the maximum extent permitted by law, the platform is provided on an “as available” basis. We do not warrant uninterrupted access, error-free matching, complete or current listings, property response, availability, pricing, suitability, service quality, safety or booking outcomes.

Nothing in these Terms excludes a warranty, remedy or liability that cannot lawfully be excluded, including mandatory rights available to consumers.

15. Limitation of liability and indemnity

To the maximum extent permitted by law, Pupchu Tech Private Limited and its directors, employees and affiliates are not liable for indirect, incidental, special, punitive or consequential loss, loss of opportunity, reputation, data or profit, or for a property’s acts, omissions, breach, cancellation or non-performance. Our aggregate liability arising from the platform will not exceed the amount you paid directly to us for the relevant service during the twelve months preceding the claim, except where a different liability cannot lawfully be limited.

You will indemnify us against third-party claims and reasonable costs arising from your unlawful use, your breach of these Terms, or content you submit without required rights. This indemnity does not apply to the extent a claim was caused by our fraud, wilful misconduct or liability that cannot lawfully be excluded.

16. Force majeure, changes and general provisions

We are not responsible for delay caused by events outside reasonable control, including natural disasters, government action, internet or utility failure, cyberattack, labour disruption, epidemic, war or failure of third-party infrastructure.

We may update these Terms for legal, security, operational or product reasons. Material changes will be notified as required by law. If any provision is unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver. These Terms and incorporated policies are the agreement governing general platform use unless a separate written agreement applies.

17. Governing law, disputes and grievance contact

These Terms are governed by Indian law. Subject to mandatory consumer forum rights and other non-waivable jurisdiction, courts in New Delhi, Delhi will have exclusive jurisdiction. Before commencing proceedings, you should send a written grievance through the Contact page with the relevant account, property and transaction details so we can attempt resolution.

The designated Grievance Officer’s verified name, business email, telephone number and registered-office address must be inserted and published before public launch. Until then, the Contact page is the tracked intake channel; this draft is not approved for production launch.