Property partner terms

1. Relationship and authority

The partner confirms it owns, operates or is authorised to represent each submitted property and that its accepting representative can bind the relevant legal entity. The partner is an independent business. Nothing creates employment, partnership, franchise, fiduciary duty or authority for either party to bind the other.

All published properties are claimed, approved participating partners. Wedding Riwaaz is a discovery and introduction platform and is not a party to the partner’s contract with a customer.

2. Listing accuracy and continuing duties

The partner must provide complete, accurate and current information, including legal identity, public sales contacts, room inventory, event capacity, accessibility, policies, starting prices, taxes, restrictions, licences and availability indicators. Material changes must be submitted promptly and may require review before publication.

The partner remains responsible for all claims and for ensuring its services, premises, food, alcohol, music, labour, safety, fire, tourism and other operations comply with applicable law.

3. Availability and proposals

Availability blocks must be maintained in good faith, but do not themselves form a reservation. The partner must verify dates and inventory before issuing a proposal and must clearly state validity, inclusions, exclusions, taxes, deposit, cancellation, refund and force-majeure terms in its customer contract.

4. Content, menus and media rights

The partner warrants it has all rights, licences, releases and consents required for submitted text, photographs, videos, menus, trademarks, music, testimonials and past-wedding media, including permissions from couples, guests, photographers and other rights holders where applicable.

The partner grants us a non-exclusive, worldwide, royalty-free licence to host, resize, format, display and promote approved content for operating and marketing Wedding Riwaaz. Ownership remains with the partner or relevant rights holder. The partner must notify us of expiry, withdrawal or dispute affecting rights.

5. Enquiries, consent and customer data

A partner receives customer details only through an applicable consented enquiry or brief distribution. The partner may use that data solely to respond to the identified wedding requirement, manage the resulting relationship, prevent fraud and comply with law. Separate customer consent is required for unrelated marketing.

The partner must restrict access to authorised personnel, use secure systems, honour customer privacy requests, promptly report suspected breach or misuse, and delete or return data when the enquiry purpose and lawful retention need end.

6. Lead status and annual commitments

A number reveal or call click is not automatically a qualified opportunity. Qualification and annual-commitment reporting use the configured conditions, including OTP verification, consent, uniqueness, dates, guest and room capacity, minimum budget, booking window and spam or duplicate checks.

Customer-selected outside-fit enquiries are labelled and excluded from guaranteed qualified totals. Invalid or replaced opportunities are recorded separately. Any annual commitment, replacement mechanism or remedy is governed by the signed order form; no commitment guarantees bookings, revenue or conversion.

7. Response and customer conduct

The partner must respond professionally, avoid misleading pressure, keep proposal status accurate, and not discriminate unlawfully. It must not represent a click as a connected call or a lead as qualified unless the applicable conditions are met. Complaints, cancellations and refunds under the property contract remain the partner’s responsibility.

8. Verification, subscription and sponsorship

Verification, paid subscription and sponsored placement are separate. Payment does not purchase verification, alter evidence standards or guarantee leads. Sponsorship must be labelled and can affect placement only where the property satisfies the relevant hard requirements.

We may change, suspend or withdraw verification where evidence expires, material data changes, a complaint raises risk or standards are not met.

9. Fees, taxes, renewal and refunds

Fees, taxes, billing cycle, contract period, renewal, annual commitment and any refund or credit rights are set out in the accepted order form. Except where the order form or law requires otherwise, setup, verification-review, listing and subscription fees already earned are non-refundable. The partner is responsible for its own taxes and invoices to customers.

We may suspend paid features for overdue amounts after applicable notice. Payment status never overrides verification or safety decisions.

10. Reviews and disputes

The partner must not submit, purchase, incentivise, suppress or manipulate reviews. It may post a professional response and report content under the Review and Content Policy. We do not arbitrate the underlying property-customer dispute, but may request evidence and moderate content for authenticity, rights, safety and legal compliance.

11. Platform access and restrictions

Partner accounts are limited to authorised personnel and assigned properties. The partner must not share credentials, scrape data, export customer information for unrelated use, bypass controls, interfere with audits, reverse engineer the platform or use platform data to build a competing database.

12. Records, audit and cooperation

The partner must retain evidence supporting listing claims, media rights, customer communications and lead outcomes for the applicable legal and contract period. On reasonable notice, it must cooperate with proportionate verification, complaint, privacy, payment and security reviews. We may maintain audit logs of sensitive changes and lead activity.

13. Confidentiality

Each party must protect non-public business, security, pricing and customer information received from the other and use it only for the agreement. This does not cover information lawfully public, already known without restriction, independently developed or required to be disclosed by law.

14. Suspension, termination and effect

We may suspend leads, features, verification or publication for inaccurate data, expired rights, customer risk, security incidents, unlawful activity, overdue fees or material breach. Either party may terminate as provided in the order form. We may preserve records required for legal, audit, fraud and dispute purposes after termination.

Termination does not affect accrued payment obligations, customer contracts or clauses intended to survive. Public content will be removed or de-published subject to legal retention, active disputes and a reasonable operational period.

15. Warranties, indemnity and liability

The partner warrants its authority, legal compliance, accuracy and rights in submitted content. It will indemnify Pupchu Tech Private Limited against third-party claims and reasonable costs arising from the property’s services, customer contract, legal non-compliance, data misuse, inaccurate claims or rights infringement.

To the maximum extent permitted by law, we do not guarantee platform uptime, enquiries, qualified opportunities, bookings or revenue. Liability allocation and any commercial cap in the signed order form apply; neither party excludes liability that cannot lawfully be limited, or liability for fraud or wilful misconduct.

16. General terms and governing law

Indian law governs these terms. Courts in New Delhi, Delhi have exclusive jurisdiction, subject to any signed arbitration clause or mandatory law. The order form, these terms, privacy obligations and incorporated policies form the partner agreement. If there is a conflict, the order form controls commercial terms and these partner terms control platform conduct unless expressly stated otherwise.